Refund policy

Your satisfaction is our top priority, and every day we do everything we can to make sure you can rely on us. If something still goes wrong, we are ready to make it right. You can return the goods or file a claim – you will find a simple procedure for both cases below.

Returning goods (withdrawal from the contract within 14 days)

You may withdraw from the contract within 14 days of receiving the goods, without giving any reason. Simply follow these steps:

  1. Submit your withdrawal from the contract via our online form (button below).
  2. After submitting the form, you will receive a confirmation e-mail followed by instructions with the address to send the goods to.
  3. Send the goods to the address provided in any way that suits you. The cost of returning the goods is borne by you.
  4. We will refund your money without undue delay, no later than 14 days after your withdrawal from the contract, using the same payment method you used. However, we may withhold the refund until the returned goods have been delivered to us or until you provide proof of having sent them back.
  5. We recommend returning the goods complete, undamaged and with all accessories.
  6. We will inform you by e-mail once the returned goods have been received and processed.
Withdraw from the contract →

Filing a claim (defective goods)

If the goods have a defect, you have 24 months from receipt to file a claim. The process is quick:

  1. Submit your claim via our online claim form (button below).
  2. Describe the defect in the form and, if possible, attach a photo in which the defect is clearly visible. This helps us assess the claim faster.
  3. We will contact you with instructions and the address to send the goods to.
  4. We will resolve the claim without undue delay, no later than 30 days after it was filed.
  5. We will inform you by e-mail about the processing of your claim.
File a claim →