Frequently asked questions
We dispatch your order as soon as possible after receiving it. Delivery to Slovakia and Czechia usually takes 2 to 4 business days. For delivery to other countries, the delivery time may be longer depending on the selected carrier.
You can pay by card online. For delivery to Slovakia and Czechia, cash on delivery is also available. The payment methods available for your country will be shown at checkout. Current shipping and payment prices can be found on the Payment & shipping page.
All invoices are sent electronically to your e-mail.
A permanent bracelet is a delicate bracelet without a traditional clasp that is locked directly on your wrist. It is designed for long-term wear.
The bracelets are made of high-quality stainless steel that is durable and suitable for everyday wear.
You can find the whole procedure in our video tutorial.
No. Tilumé bracelets are created as a symbol of a lasting bond and are locked only once. They can be removed simply by cutting them off.
The bracelet should not press on your wrist or restrict blood circulation; leave a little slack between it and your wrist. If you notice swelling, tingling or a change in skin colour after putting it on, remove the bracelet immediately by cutting it off.
Of course. A stainless steel bracelet can be worn without worry while swimming, showering or doing sports. With normal wear it retains its appearance for a long time and is highly resistant to corrosion.
Stainless steel contains nickel; however, the material complies with the nickel release limits for products in prolonged contact with the skin under the REACH regulation (tested according to EN 1811). Most people, including those with more sensitive skin, wear the bracelet without problems, but we do not recommend it for people with a known allergy to nickel or other metals.
The bracelet is not suitable for small children; the set contains small parts and there is a risk of swallowing or strangulation. If you are putting the bracelet on a child, proceed with extra care and supervise them.
The bracelet is designed to be permanent and has no traditional clasp. It can be easily removed by cutting it off with the pliers.
Before an MRI scan or any other medical procedure, inform the medical staff about the bracelet; if it needs to be removed, it can simply be cut off.
Yes. You may withdraw from the contract within 14 days of receipt, without giving any reason. Simply fill in the withdrawal form and we will e-mail you instructions with the address for returning the goods.
If the goods have a defect, fill in the claim form. We will get back to you with instructions and the address to send the goods to. We will resolve the claim within 30 days at the latest.
